We have had our current modem for 5 years and looking to upgrade. The agent I spoke to last month said we could get the XB7. It did not show up from UPS. Called again, they placed another order with priority shipping and it did not arrive. They were saying they were showing no equipment at our local store. My guess it is due to the pandemic but also, is the XB7 even available in our market? I know its a newer model.