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X1 cable tv box specs/capabilities?

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New Poster

X1 cable tv box specs/capabilities?

I am a new -- and very displeased -- XFinity customer.

 

I have both internet (1GB) and cable television services. The internet service was established first and is fine. Later I added the cable television service and it is ENTIRELY unsatisfactory.

 

I could easily write volumes about the trials and tribulations but let's start with asking if anybody has a link to a page which will tell me coherently what equipment I should have for internet & cable with two televisions and what the capabilities should be?

 

Am I really restricted to recording no more than two shows simultaneously? Is the DVR storage really supposed to be miniscule? It's like going back to two-decade old technology!

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Expert

Re: X1 cable tv box specs/capabilities?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: X1 cable tv box specs/capabilities?

Hello, narley! Welcome to the Xfinity Forums. 🙂

 

I'm sad to hear your experience with us has started on the wrong foot, this is definitely not what we want for you. I understand how new plans and services can be a bit confusing if not fully explained at first, but I would love the opportunity to go over your current plan with you to explain what you have and make any needed adjustments. There is a lot of amazing features that come with our services and I want to make sure you get to fully enjoy them. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!