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X1 TV - HD Boxes- just got them - guide does not match channels and what is SVOD Filipino Pkg

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New Poster

X1 TV - HD Boxes- just got them - guide does not match channels and what is SVOD Filipino Pkg

Hello! Comcast seems to not answer their phone much but please help if you can!

 

Just got new boes and i understood that the lineup would be different but:

1) for example the TV guide says on the TV (guide pressed on remote) that it is suppose to be jeopardy - then why is it not on at all? it is suppose to be on here PT at 730pm but instead says 930 and still not on channel 104 ( abc  here)

 

2) i turned off TFC channel and they gave me

SVOD Filipino Pkg. is that the same thing?

 

I am sooo confused!

 

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Official Employee

Re: X1 TV - HD Boxes- just got them - guide does not match channels and what is SVOD Filipino Pkg

Hi JGEE1, I'd be happy to get this corrected for you. It sounds like there's a coding issue or there could be a signal problem, to know for sure please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message". 


I am an Official Comcast Employee.
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