Community Forum

X1 Preferred New TV Channels Not Working YetI

Regular Visitor

X1 Preferred New TV Channels Not Working YetI

 I ordered the X1 Preferred a few days ago. They said my new 80+ TV stations would be working by the next day. It's been a few days now and I'm still getting my old stations.  None of the new ones are working as yet.  I did all of the checking connections, signal refresh, etc.   Are they sending me a new TV box?  Do you need a particular box to view these extra tv channels?  They never said anything about this on the phone when I was ordering.

 

Thank you for your time.

Expert

Re: X1 Preferred New TV Channels Not Working YetI

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: X1 Preferred New TV Channels Not Working YetI

Hello Mrcubfan. I can review your account for the package upgrade and troubleshoot why you are not receiving your new channels. Please send me a private message and include your full name and account primary phone number so I can access your equipment.

Official Employee

Re: X1 Preferred New TV Channels Not Working YetI

Glad we were able to get this working for you!