I just upgraded to gigabit on Tuesday. Tech installed XB3. Averaging high 400s on speed test. Checking my account device info. The XB3 is labeled not capable of gigabit. Should he have installed the XB6.
Yes, you need an XB6 for gigabit speeds.
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I've asked an employee to assist you. You should expect a reply in this thread.
Hi, mustang69boss. Thank you for reaching out and I'm sorry to hear about the modem discrepancies. In order to achieve a Gigabit level of speed, it does require an eligible Docsis 3.1 Advanced Gateway. I can help you get this squared away. Go ahead and send me a private message with your name and we'll continue from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Hello again, mustang69boss. I was a pleasure working with it. I'm glad we got the modem issue cleared up and that you're back on track as far as that goes. We discussed a few other things and came to a conclusion on next steps. I know you currently use our My Account app/website portal, keep in mind we have our Xfinity Stream TV app as well. Thank you for your time, take care.