Greetings, @sassyshe! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the experience you had when calling in and would like to see what we could do to get this fixed for you. Can you please send me a PM with your first and last name so I may further assist you?
I'm glad I was able to assist you, @sassyshe . If you ever need further assistance don't hesitate to reach out to us.