Hello Jen901. We appreciate you visiting and posting on our Forums. I can assist with submitting a ticket to the team who can come out and take care of those downed lines in your backyard. Please reach out to me via private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.