As of today I have contacted Comcast / xfinity twice about a cable line that has come off the pole that services my house and is now hanging across my neighbors yard and nearly touching their driveway. Additionally, my neighbor has attempted to contact Comcast as well. Thus far the only "action" (more like inaction) I've seen Comcast take is to send me an email stating that an "escalation ticket" was created. That was two days ago.
Solved! Go to Solution.
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
When I originally contacted Comcast on 6/25/18 about this, I was given I was given an estimated completion date of 7/9/18 to 7/16/18. Really? 14 to 21 days? That's a joke, right?
Maybe you need to remind me. What exactly am giving you my hard earned income for?
Hello phillipthe2. I can assist with checking on the status of your Raise Cable ticket, so we can get this completed as soon as possible for you. Please send me a private message and include your full name and account primary phone number so I can assist you.
For whatever reason, I am unable to PM.
Naturally, per one of the admin posts, new users are not allowed to PM Comcast Employees. Of course we can't. Kudos and thumbs up! *he said sacastically*
After using Comcast customer support chat a few minutes ago I got this response:
"Tech will visit at your address today and fix this outage side wiring issue."
Ok, I'm going to hold you to that. It's two hours until midnight EST. Ready. Set. Go!
I think Mr Dheehaj meant "today"....in New Dehli....where it's early morning.
It came as little surprise that Mr Dheehaj lied to me. No one came that day....or the following day...and no one has shown up today.
But that's the rub...you, Comcast, LIED TO ME...your customer.
Which begs the question: Why do I continue to be your customer?
We apologize for our delay in getting your issue resolved via Forums Support, phillipthe2. I am glad to see our Twitter support representative was able to get your issue resolved in a timely manner. We thank you for being a valued customer and thank you for using the forums!