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Wire Down in Yard

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Wire Down in Yard

Can someone please tell me how to get assistance with low hanging wires in our front yard? I’ve called customer service several times and was told the situation has been, “escalated” and that someone will come out later that day and fix it. They haven’t and it’s been WEEKS. There are kids running around and I’m worried someone is going to get hurt. Please help!
Expert

Re: Wire Down in Yard

@toelewis

Sorry about the delayed response! Thank you for visiting the forums.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not an employee.
Official Employee

Re: Wire Down in Yard

@toelewis

 

I can reach out to the local techs to have someone come and get this taken care of. Can you please verify your first and last name, and the phone number or account number associated with your services in a private message?  

 

To send a private message click on my name "ComcastChe", then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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