I upgraded to the gig internet and when on the modem page it said that 3 extenders were included if you did the upgraded modem. When the tech got finished I asked him about them and he said they don’t carry them on their truck that I would have to call in to get them shipped. I call in to be told I would have to pay for them. They mentioned something about after 14 days the connection would be evaluated to see if I needed them... it said they were included when I upgraded, whether I need them or not I should have them I’d think. In fact I do need them as since switching modems I no longer get signal on my pack patio.