Try the old "unplug it and then plug it back in" thing. That may resolve it for you.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Got rid of the solution thing, don't know why that was there either
I was hoping a reset would work for you but alas, no. Sorry.
You're in the escalation queue though, you should get an employee response soon.
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