I had two payments taken out a day a part. There was only supposed to be one because I'm sick and off work. It hurt my family for the extra money to come out. Then it doesn't even reflect on my account that both was taken out. It clearly shows on my bank statement. I can't reach anyone. My internet goes out 5 or 6 times a day. Sometimes stays out. Yet, I'm paying full fees for it. No matter what I do I can't reach anyone! Very very upset.