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Why there's hard pull inquiry to my credit report??

New Poster

Why there's hard pull inquiry to my credit report??

I recently moved my internet service to my new home. Talked to xFinity sales at local store to double confirm there won't be any hard pull to my credit report. I was careful because I needed to make a few important financing change soon. Got a clear yes.

 

Then I found a hard pull from my credit report.

 

Could you fix this ASAP? This issue causes me lost everyday. If I knew this going to happen, I would choose to move to other compnay that doesn't harm my credit at such sensitive time.