I have been paying for internet and TV for an entire year but have yet to receive all the services I have been paying for! Plus, I've just discovered I have been paying for phone service that I not only did not know about it but no one has bothered to tell me, either! I have contacted Comcast for help, so many times I can not count, and still I am unable to get the help required and so very tired of trying to get a resolution, ie. second TV that suppose to work with cable but only receives a few channels that I have to manually manipulate for some time to even have these work! I have so many issues that I will not bother to discuss all here but I want to say now I find myself in a situation that I am "suppose" to pay for another year of this and can not do so with a good conscious! How and why do they require to pay for services that one does not receive? I am so frustrated and extremely distressed trying to get my system working properly and at this point just want to end all communication with this company! It is not right that I phoned technical support and spend hours upon hours, as well as speaking with one tech. after another, only to end up in the same situation as if I had never phoned and on some occasions in worse condition! I have had many technicians come to my home only to find they can not correct the problem either! I had to setting up my own internet and television because they could not do the job! I am paying for ethernet and only receiving wi-fi! I gave up trying to get ethernet a long time ago. I finally acknowledged that I will never get my second television working properly and hardly ever use it due to the inconsistentcy of so many issues! I want my contract with Comcast/Xfinity to end at the end of this month and only then because I just paid for this month! I do not know whatelse there is to do! I just do not wish to be told I owe more money for another year when the first year I paid for had never been correct to begin with and I believe never will!
I have SERIOUSLY tried on phone, at my home and on Twitter Comcast Customer Care and after so many technicians, and I mean over 7 just to my home, have NOT been able to fix my service then YES, sadly It is EXTREMELY difficult to constantly be trying to fix something NO ONE has been able to yet are CONTINUALLY promising me that they can! I apologize for putting this out there because no one can understand my issues; therefore, I will let this matter rest with the company and myself, Thank You.
Hi, noragrahe -
I would be happy to help with the issues you're running into. I understand how important it is to have reliable service and to have a bill reflect the services you're receiving. Please send me a PM with your first and last name.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”