Why must your service be constantly monitored by your customers to ensure you are keeping
your side of the agreement?
It a serious integrity issue that you all just can shake. Pay for an expected internet speed you think an honest company would get you in the ballpark, not 3 times less. It gets fixed, then it’s throttled, you call, it get fixed, you check again, back to 1/3. Your company has an integrity and trust issue with the public.