I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello @Lissla. We apologize the drop bury has not yet been completed. I can assist with alerting our local tech ops team that you are still waiting on this drop bury to be completed. Please send me a private message and include your full name, service address, and phone number so I can assist you.
Good day. I have so far talked to 11 different people at XFinity to get a drop/bury order completed on a house that I closed on 5/18; the technician showed up that day and said that since the "drop/bury" phase hadn't been completed, I'd have to call and order that first. I had put in the order to have service installed aver a month ago and clearly someone dropped the ball, but NOBODY CALLS ME BACK (as they promise they will). I can't keep taking time off from work for this, and the level of aggravation is simply beyond the pale. I'm about to go to the Better Business Bureau, and make as much noise about this as humanly possible, given the rather monopolization Comcast has on the market.
WHO CAN TELL ME WHEN OR HOW THIS IS GOING TO HAPPEN??????? Who at Xfinity will actually be responsive and stop stonewalling??? The answer that "someone will call you back" and "we're not the department that handles that" and "I can't send an email because I might lose my job if I don't give this another 48 hours" is simply unacceptable.
I work from home, am a single dad for 4 kids (two of whome are in high school). I NEED HELP!!! Someone? Anyone?