Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
You'll have to verify your identity before they can review your account. Also, it might be helpful if you explain exactly what your issue is and what you'd like for a solution.
Hello sjhale, thanks for reaching out and I would be more than happy to further look into this on my end! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".