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Why does the chat always tell me my phone number is invalid?

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Why does the chat always tell me my phone number is invalid?

This is so frustrating!  I am trying to resolve an issue with my modem as it keeps dropping connection.  I went to your website and tried to chat with an agent but the website keeps telling me that my phone number is invalid.  This makes zero sense and is leaving me considering just closing this account and cutting the cord.  It seems that it would save me nearly $3000 a year so please tell me why I should consider paying over $200 per month for services that seem to be getting worse and worse.