Hello @yensid, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us. It's truly unsettling to hear about the troubles and experience you have had around trying to get your services working properly as they should be. This is absolutely not the kind of experience we strive for our customers to receive. I can't apologize enough for all of the inconvenience and frustration this has caused you. I definitely want to assist you with addressing these concerns and be of any other assistance needed as well.
Can you please send me a private message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
This isn't real time chat; this is a message board and you'e not the only one that @ComcastAmira is helping. Also, our Official Employees do not work 24/7. They are people with regular office hours like most employees. ComcastAmira will get back with you as soon as she is able.