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Why did Internet Performance Plus increase by $15/mo?

New Poster

Why did Internet Performance Plus increase by $15/mo?

Why did my bill increase? I didn't authorize any changes. When I look at my bill from this month and previous months, I see that "Internet Performance Plus"  went from $49.95 to $66.08 with no explanation.


Please explain, issue a credit, and reduce the price back to the $49.95. If not, I have to say that my local ISP is providing a much better deal than Xfinity and I'll likely switch services there.



Official Employee

Re: Why did Internet Performance Plus increase by $15/mo?

Hello spkgoff, I'd be happy to address your billing concerns for you. For further assistance please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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