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Why can’t supervisors restore service

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Regular Visitor

Why can’t supervisors restore service

Why has Comcast taken supervisors ability to restore TV service to a ten + year customer who paid half his past due but simply needs a few more days before he can pay the whole amount. Why is Comcast willing to lose a good customer why pays 350 a month?
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Regular Visitor

Re: Why can’t supervisors restore service

Is anyone going to help me or just continue to ignore this post?
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Official Employee

Re: Why can’t supervisors restore service

@SeanMck 

Apologies for the issues, experiences and confusion that we put you through.

 

Glad to hear that all of your services have been restored and it looks like our agent was able to assist to make this right.

 

Apologies again, apologies for the stress we caused and thanks for your patience.


I am an Official Comcast Employee.
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