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Why can't I change my service online?

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Why can't I change my service online?

I recently started service with Xfinity. I was told I would get online TV for free for the first month. I just saw my bill and I was charged! I want this removed. I told the sales lady I didn't want the trial if I was going to be chaged... now I'm charged and I can't make any changes online.

 

All I wanted was internet.