Since Comcast has decided to cannabalize it's premiere TV tier with inferior programming like Hitz and Epix instead of Cinemax and Starz, I decided to drop the premiere tier. All I wanted to do was drop back to preferred tier with HBO and Sports Entertainment added back and find out the cost. I did my homework before I called and it should have straightforward exchange. If Comcast's account management options were user friendly, I would have done it there, but I couldn't figure out how to get out of the preferred tier so that I could add back channels.
Anyway, I called to ask the cost for that simple exchange. I didn't want any deals, I didn't want a sales pitch, I didn't want to extend my contract, I just wanted to make this happen and go on with my life. I couldn't get the answer to my very simple question. That is super frustrating and it's why Comcast customer service is rated so low. Been a customer for a very long time and haven't really had a problem as long as I stayed status quo. Now I know why everybody fusses
Hello, thank you for your post and I am sorry to hear about your recent experience trying to change your promotion. If you still need assistance I would like to help review current promotions on my side. Please send me a private message with your full name to begin.
Hello, I haven't heard from you in a while and will be closing this thread. If you still need assistance please reach back out and create another post.