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Why am I being over charged

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Why am I being over charged

I've been a prepaid internet customer service Oct 2018 received it through boost mobile as I am one of their customers since 2010 since I am a customer I am supposed pay 40 a month instead of 45. I signed up for automatic payments and wasn't to know why I'm being charged 45 instead of the price promised.
I smell something not right.
Amy
Official Employee

Re: Why am I being over charged

 

Hello Snugglypoo42, thank you for creating a post here on our forum. I apologize for the experience you're having with the WiFi pass. In order to get this resolved, please reach out to our Wi-Fi On Demand Team at 1-866-489-0919. They are available 24/7 and will be able to reset your pass. 


I am an Official Comcast Employee.
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Official Employee

Re: Why am I being over charged

 

Hi Snugglypoo42, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!