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Why I got Charge $40 for a technician

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Why I got Charge $40 for a technician

When I had Verizon in New York City i was never charge for a technician to come to my home , since i moved to New Jersey, comcast was the only service provider in the area where frequent outages occur , Im paying over $130 for service i cant even watch or do my work online . Even the technicians dont come on time or dont show up at all for something that happened outside of my house i have nothing to do with...