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Why 2 receivers in self install kit?

New Poster

Why 2 receivers in self install kit?

I received a self install kit for my change from "TV only" service to TV+Internet. I have my own modem/router (ArrisSBG7580-AC). What confuses me is that the self install kit includes what appears to be 2 xfinity receivers. One is a small XiD-C model with remote and the other is a larger XG2v2-P with remote. I am connecting only one TV. Did they incorrectly send me a 2-TV kit or is there some other reason for having the two separate boxes?

Expert

Re: Why 2 receivers in self install kit?


@djwittmier wrote:

I received a self install kit for my change from "TV only" service to TV+Internet. I have my own modem/router (ArrisSBG7580-AC). What confuses me is that the self install kit includes what appears to be 2 xfinity receivers. One is a small XiD-C model with remote and the other is a larger XG2v2-P with remote. I am connecting only one TV. Did they incorrectly send me a 2-TV kit or is there some other reason for having the two separate boxes?


keep the HD box XG2 and return the XiD-C


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: Why 2 receivers in self install kit?

Hello djwittmier, do you need further assistance? 

New Poster

Re: Why 2 receivers in self install kit?

No further assistance required