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Where’s my replacement

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Where’s my replacement

On my third call with person sending me XI5-p WiFi  tiny box replacement. First one sent the main box which was wrong!!  Second call ordered the 4x4 or so she said. Never got it. Third call guy said it was going out priority mail  That was last Thursday. It's now Wednesday never received an email about the XI5-p WiFi box.  And it hasn't arrived yet. Check my account and call or email
my email is <Edited>