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Where is my service repairman?

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Where is my service repairman?

On February 6, a repairman came to our house to fix a problem that prevented us from seeing any of the local channels and made my husband miss the superbowl. After working for an hour and a half he put in a new box and climbed in my attic and replaced a wire, looked at the orange cord that had been draped there 3 years ago and left promising to return and complete the repairs. I still cannot get local channels, ABC, NBC and CBS and I still have an orange cord draped across my yard after 3 years of waiting. The repairman said that I would not need to make another appointment that he would manage that for me. It has been 10 days now and I have not heard back from either comcast or the repairman. I really need help please. My husband is bedbound and his only entertainment is t.v. - I pay big bucks to get the cable brought here and I want to be able to access the shows that I watch when I want to see them. HELP please.