I recently moved and transferred my service. I was told my purchased movies would transfer but when I click on purchased content it says I have none. Am I missing something or have I just lost out on my purchases and spent my money to be railroaded? If so I will never purchase anything again.
No, It is still the same user name and password.
New account number?
bear989us, thanks for posting and sorry for the inconvenience with the missing purchases. Let's work together to get them restored.
Please send me a private message with your full name for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right.