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When does Upgrade Order Complete?

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When does Upgrade Order Complete?

Hello,

 

We recently upgraded our internet speed. We didnt need an modem update since ours is relatively new and I assumed it would go into effect quickly.

 

How long does it usually take? I have reset my modem a few times, its been about 20 hours. When checking my plan i see "Your order is still in the works" which I find weird since there is no appointment needed and from everything I read it should take an hour.

 

Thank you!