Community Forum

What should my signal strength be coming into my home?

Regular Visitor

What should my signal strength be coming into my home?

I am having trouble with TV pictures pixelating (only two sets) and internet web pages failing to load, even Xfinity email; I am not able to reply to most of my emails the first time. Customer Service is so horrible I am trying to diagnose these problems through the more knowledgable community. The only reason I have been a customer for twenty-five years is because of my local government has restricted our small county to only one cable company.

Official Employee

Re: What should my signal strength be coming into my home?

1CarlyB, if you're seeing pixelation and slow internet, it sounds like you may be experiencing some signal leakage. I'll check and see what we can do. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.