I became an Xfinity mobile customer in April 2018.. in July I was alerted that I was charged $266.13 on my AMEX card by Xfinity. I immediately discovered someone went into a store in Philadelphia (I live in New Jersey) and bought 3 Iphone 10's with full blown data plans (over $3000) and put them on my account (how do you do that with no documentation???). I called Xfinity and they deactivated the phones, then a week later deactivated MY valid phone also- bottom line is it took them 2 and a half weeks to get my phone to work again- so I had NO phone for 2 and a half weeks; I went out and bought a MagicJack and cheap phone ($50) so I would have some way to call my kids (I live alone).
I made 6 trips to the Xfinity store- an hour round trip each time, and typically spent 2 hours in the store trying to get the problem resolved. I was assured by the store managers I would be compensated for my loss of service and inconvience- a mild word to describe not having a mobile phone for 2 and a half weeks when you are a Real Estate agent. I finally was given the phone number of the techies at the corporate offices, only to be frustrated by their inabilities to get my service back and the billing squared away. I can't express how frustrated and angry became.. and then, after it was resolved, "Corporate" offered me $50 for my troubles, to which I replied was an insult because it cost me more than that just for gas going to the Xfinity store- he then said he would get back to me the next day, but I never got a follow-up call. To add injury to insult, the whole fiasco prevented me from getting my $250 rebate for signing up with Xfinity and they have over billed me more than $100 while trying to straighten out the billing.
Maybe this post will get someone to finally resolve the whole issue so I do not have to go back to the store or speak to another person to finally put all of this to rest.
Hey there, rayd590.
Thanks for taking the time to recount your experience on the forums. This isn't the type of experience I want for you at XFINITY Mobile especially for a problem that wasn't really yours to begin with. I am glad we were able to get this resolved in the end.
I'd be happy to take a look at your credit request for the inconvenience and for the poor experience. Please send me a private message with your full name and the last 4 digits of your card on file so I can take a look into this further. Just click "Comcast Support" And then you'll see an option to private message on the right.