We're still updating your account

[Rmc388]

You've caught us in the middle of updating your subscriptions keeps popping up and I can't watch anything.

[ComcastMax]

Hi, Rmc388. I can help troubleshoot your service to see if I can get that subscription pop-up message resolved for you. Can you please send me a private message verifying your full name, address, and the phone number associated with your account so I can take a look? To send me a private message click my name, ComcastMax, and then click Private Message Me.

[ask511]

I am having the same "We're still updating your account." It's pretty annoying, especially after "upgrading my service with no prior issues!

[User54321]

I'm having the same problem right now. Help please.

[Srandall76]

Did you find a fix for this? I've got the same problem 😡

[planes1000]

Having the same problem. Rebooted but didn't help. Tried refresh but got a message that there is a video outage in the area. However, in "connection status" it says there are no reports of outages in my area. What gives? Is there an outage or not? Why can't I get many of the channels - receiving message "We're still updating your account" 24 hrs after set up?

[hoffmancr]

I've had this problem for 2 days.

[571shotwell]

I have the same issue

[vals7706]

i'm having this issue as well. frustrating. I just upgraded my account and had to go to the store to get a new box so i'm not understanding why it's taking over 24 hours to update my subscription.

[planes1000]

Have "private msg" to ComcastMax and ComcastJoeTru on 20th & 21st as requested to others previously in this chain. Haven't had a reply yet. How long do I pay for this service I'm not receiving?

[Bluedolphin2777]

Been having this problem for days. I’ve refreshed and rebooted.
HELP!

[Chriscarter1981]

Having the same issue, with the same message. Am rebooting now to see if that helps.

[shanda5303]

I'm getting the same issue. I upgraded from 220+ channel line up to 260+ line up and after 5 hours I'm still getting "Were still updating your account." I've restarted several times with no help and tried to do a system refresh but it won't let me. How can I access my new channels?

[MarkZandberg]

I'm on Day 3.

[shanda5303]

I had to call and ask for billing dept then told them about the error message then request that they update my billing to reflect the upgrade of channels. That fixed the problem.

[hjgroff]

I have this error message as well.  Can you send a refresh signal to my tv?

[BSL262]

How do I fix now that I missed a lot of upset football today