Hi, Rmc388. I can help troubleshoot your service to see if I can get that subscription pop-up message resolved for you. Can you please send me a private message verifying your full name, address, and the phone number associated with your account so I can take a look? To send me a private message click my name, ComcastMax, and then click Private Message Me.
I am having the same "We're still updating your account." It's pretty annoying, especially after "upgrading my service with no prior issues!
Having the same problem. Rebooted but didn't help. Tried refresh but got a message that there is a video outage in the area. However, in "connection status" it says there are no reports of outages in my area. What gives? Is there an outage or not? Why can't I get many of the channels - receiving message "We're still updating your account" 24 hrs after set up?
i'm having this issue as well. frustrating. I just upgraded my account and had to go to the store to get a new box so i'm not understanding why it's taking over 24 hours to update my subscription.
Have "private msg" to ComcastMax and ComcastJoeTru on 20th & 21st as requested to others previously in this chain. Haven't had a reply yet. How long do I pay for this service I'm not receiving?
I have this error message as well. Can you send a refresh signal to my tv?