Community Forum

We're sorry, it looks like you'll need some help

Regular Visitor

We're sorry, it looks like you'll need some help

Why? I would like to modify my service and can't do so online. I don't want to call. Is this 1994?
Expert

Re: We're sorry, it looks like you'll need some help

There is a thread about this issue here: https://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/td-...


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Regular Visitor

Re: We're sorry, it looks like you'll need some help

Thanks! So how do I get help from an employee in the forum? I see not to contact them directly.
Expert

Re: We're sorry, it looks like you'll need some help

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: We're sorry, it looks like you'll need some help

Hi, Jmpmanfan - I'd be happy to assist you with modifying your current services. Please send me a private message with your account information (full name, address, phone or account number). Click on my name ComcastElla, then click Private Message Me.