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We're sorry, it looks like you'll need some help completing your order.

New Poster

We're sorry, it looks like you'll need some help completing your order.

Online ordering has been displaying this message for months:
We're sorry, it looks like you'll need some help completing your order.

 

Is there any specific ETA other than "early 2018" when the online ordering system will be fixed? The pinned post doesn't offer any additional details.

 

https://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/td-...

Official Employee

Re: We're sorry, it looks like you'll need some help completing your order.

 

Hi io2, this error message occurs when you're trying to downgrade services online or if the promotion is no longer available to you (the website needs to be updated). If you need further assistance with changing your current services I can help you here, or you can call into 1-800-COMCAST and they can assist you as well. If you would like me to help you here, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".