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We have Xfinity with a condo association updates and Quaily of service

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We have Xfinity with a condo association updates and Quaily of service

Hi

We have Xfinity with a condo association.  But it appears that the normal upgrades which Xfinity service such as HD boxes and remotes for all TV's in the home  and other movie programing other customers on Xfinity have. It appears that Xfinity Has not  advised the association or the customers of the upgraded services that are free with our contract.

 

Please advise