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Washington DC Outages

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Washington DC Outages

For the last month we've had rolling outages affecting internet service in 20001 Washington D.C., and the surround areas. I can't get a straight anwser as to what the issue is, it get's "fixed" daily and then it goes out the next day. How can I speak to a supervisor to get a straight anwser???????

Official Employee

Re: Washington DC Outages

 

Hello LifeOfPI, to view more information about a service interruption in your area please download the "Xfinity My account" app and it will provide information there including the estimated time that the issue will be resolved. If you need further assistance with your services please reach back out to me here or send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me".