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Wanting to upgrade to Xi6 boxes in bedrooms

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Frequent Visitor

Wanting to upgrade to Xi6 boxes in bedrooms

How do I go about upgrading to our smaller boxes in the bedrooms to Xi6 boxes?

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Silver Problem Solver

Re: Wanting to upgrade to Xi6 boxes in bedrooms

I took mine to my nearest Xfinity Store.  If that is not an option, you might start with chat - I got mine that way. 

Bottom of the page where it says Ask Xfinity:

https://www.xfinity.com/support/?CMP=ILC:MA:BAU:SUB:COM:HLP:INT55e0877fe16f7

 

 


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Expert

Re: Wanting to upgrade to Xi6 boxes in bedrooms

adding... do you have a recent model of Comcast gateway/modem with wifi built-in?



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Diamond Problem Solver

Re: Wanting to upgrade to Xi6 boxes in bedrooms

Escalated to an Official Employee to help you out and check for compatible equipment

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Official Employee

Re: Wanting to upgrade to Xi6 boxes in bedrooms

Hello chrisjohns03, thank you for reaching out to us here with this concern. I'd be happy to get a new Xi6 sent out to you. To get started could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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