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Want to upgrade, account still has old service address

New Poster

Want to upgrade, account still has old service address

Looking to add channels, but can’t access online account as service address is old, despite moving over two years ago and service functioning completely.
Expert

Re: Want to upgrade, account still has old service address


@bretkehoe wrote:
Looking to add channels, but can’t access online account as service address is old, despite moving over two years ago and service functioning completely.

an official comcast employee will usually reply within 72 hours of your post. you can call 800-comcast and select billing to fix your account / address.



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Official Employee

Re: Want to upgrade, account still has old service address

Hello, bretkehoe! Thank you for reaching out to us! I can unlink your old address from your username. I got your PM and will reply in a second. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!