I need to speak to someone in regards to early termination fees I was assessed while still having service (even currently). I have been speaking with customer service who tried to reach out to collection departments. He returned to the line saying "They refused to take my call because its too old", NOT EVEN A YEAR OLD! I am beyond frustated... and the fact that I still have service is making me cringe. I need to hear from someone ASAP.
I've asked a corporate Comcast employee to help you. You should expect a reply in this thread.
Sorry for the experience you're having while trying to have your billing concerns addressed. As the Corporate Digital Care agent, I'd be more than happy to assist you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.