Ive been promised by the <Edited for violating forum guidelines: "Inflammatory"> represenatives MULTIPLE that theyve escalated my issue to corporate and Ill get a call back. I NEVER get a call back. I want to be able to call THEM. Can someone provide me with a number to get ahold of them to hopefully get my billing issue resolved?
When the regular customer service reps can't help, try one of these:
Call or write Comcast HQ:
1701 JFK Boulevard
Philadelphia PA 19103
Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.
I apologize for any inconvenience this issue has caused you. I see that you spoke with a representative with the Office of the President on 09/29 and they were able to resolve your issue. If you have any further questions or concerns please do not hesitate to reach back out to us.