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WRONG ACCOUNT NUMBER WHEN I SIGN ON

New Poster

WRONG ACCOUNT NUMBER WHEN I SIGN ON

WHEN I SIGN ON COMCAST TO CHECK ON MY ACCOUNT - IT STILL SHOWS MY OLD ACCOUNT NUMBER.&nbsp; MY NEW ACCOUNT NUMBER IS <edited to remove personal information>&nbsp; PLEASE CHAGE FOR ME - I DON'T KNOW HOW TO DO THIS.&nbsp; THANK YOU
Expert

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

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I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

Hello Loretta0642, I can get your old account removed from your username. First I will need to verify your account information, can you please send me a private message with your full name, street address, and your new account number by clicking on my name (ComcatsAmir) and then "private message me"?

New Poster

Re: WRONG ACCOUNT NUMBER WHEN I SIGN ON

When I login to the xfinity web site it shows the wrong account number.

 

I switched from Comcast business to xfinity (3 weeks ago) and it still links my old account.