I want to upgrade my internet speed, so I tried this:
Every time I click Contact us and follow the on-screen prompts, it leads right back to Contact us.
Is it supposed to work this way? Just sending me around in circles, but not letting me actually contact anyone?
Greetings, @stevenklein! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the experience you were having with trying to upgrade your plan and kept getting the runaround. You have come to the right place as I would like to assist with your account. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I certainly understand where you are coming from @stevenklein. At this time we are currently looking into the issue and once more information is provided you will be updated here. If you need assistance with the account please don't hesitate to reach out to me.