Hi Michael2187, thank you for bringing this to our attention and I can help further. Please send me a private message with your account information (your name, the address of the low hanging cable and contact number).
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!