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Upgrading internet

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Upgrading internet

Been trying to upgrade my internet from 150 mps to 1000. I am not seeing any changes and my plan is still the same. What should I do?
Expert

Re: Upgrading internet

Hi @Tanktyme

Go to http://mydeviceinfo.xfinity.com and log in. On the left-hand side, it should display your current speed tier. Is it still showing your old speed tier? Is your modem capable of 1 Gig? You can check here: https://forums.xfinity.com/t5/Your-Home-Network/Approved-Xfinity-Modems-and-Gateways/m-p/3109887#M28...


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Regular Visitor

Re: Upgrading internet

I moved a few miles away , using my personal modem (I had with Xfinity for 5 years now ) and supposed to be Blast up to 150 mbps , I only get 70-80 at best dl 12-15 up  , wireless is 35 dl  to 0 up after the third attempt by three different techs , bypassing all the old wiring , new filter , I bought my own splitter 2 -way etreme , new coax all around , short leads as possible , 2 PCs , 1 Xbox1 and I have ALWAYS had speeds 150-175 consistently till now .... Oh plus I had to pay 70 bucks for the pro installation (I had everything hooked up correctly as usual before the first tech came out ) and its still half  speed ...what is the problem that people have to pay for things on your end ? Even if its on Xfintys end ? You still pay the 70 dollars , I have had cable and "internet" for a week out of the 3 weeks I have been here .... I owe 200 from a previous bill and I owe 397.00 total by the 29th? For what ? No service at all for 2 weeks , and 70 for a unprofessional  install , because the speed is consistant with/without splitter(straight to personal modem of the wall)  its a approved Arriss  SBG6580 , and like I said , its coming straight from the pole or the box on the side of my building , they have replaced everything there except the building itself but I cannot get help on the phone after endless calls , I am a single dad and dont have time or money for this . Any help would be appreciated   And yes my Pc has a GB card with a hard wired connection , and my Modem is more than capable of running it , always has .

Official Employee

Re: Upgrading internet

Hi, Pops944. I want to help! I can look into available promotions for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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