Community Forum

Update "Primary" email address

New Poster

Update "Primary" email address

I need to update the primary email address under my account.  After several unsuccessful attempts doing it online, I spent 40 minutes on the phone with a customer service agent who assured me that the primary email address has been updated.  

 

Guess what, it is NOT!  I am still receiving account related emails and updates at the old email address and am not receiving them at the email address that I requested.

 

Is XFINITY capable of making this simple change without consuming another hour of my time?

 

Thank you 

Official Employee

Re: Update "Primary" email address

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

New Poster

Re: Update "Primary" email address

I just want to be sure that my E-mail address is correct.

 

OLD EMAIL ADDRESS:    [edit]  Retired from this address

 

NEW CURRENT ADDRESS:  [edit]

Please send me a confirmation of this.  Thank you very much

 

Willi [edit] - [edit]