My wife and I went to use our promotional card this past weekend and realized for the first time it had already expired (seemingly within 9 months?). We have not used any of the balance. Is it possible to get the card reissued? This would be a big help for us this xmsa season
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Just wondering if this is still the appropriate place to get hlep for this. I see previous threads suggesting as much, but if I should be using a different avenue, I'd appreciate if any employee monitoring this could let me know. Thanks!
Hi! Good evening, mpoole. We appreciate you choosing this method of support. We're sorry about the unexpected expiration time-frame on the gift card. We want to help! What sort of service or promotion was obtained, in order to qualify/receive it? There are different types for different services and we just want to ensure we're on the same page so we can see what can be done. Thank you!
Thanks for the clarification! This is absolutely something we can help you with. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I have the same problem. I did click on your name but could not find the option to message someone.