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Unused promotional card expired

Regular Visitor

Unused promotional card expired

Hello,

My wife and I went to use our promotional card this past weekend and realized for the first time it had already expired (seemingly within 9 months?).  We have not used any of the balance.  Is it possible to get the card reissued?  This would be a big help for us this xmsa season

thanks!

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Regular Visitor

Re: Unused promotional card expired

Just wondering if this is still the appropriate place to get hlep for this.  I see previous threads suggesting as much, but if I should be using a different avenue, I'd appreciate if any employee monitoring this could let me know.  Thanks!

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Official Employee

Re: Unused promotional card expired

Hi! Good evening, mpoole. We appreciate you choosing this method of support. We're sorry about the unexpected expiration time-frame on the gift card. We want to help! What sort of service or promotion was obtained, in order to qualify/receive it? There are different types for different services and we just want to ensure we're on the same page so we can see what can be done. Thank you!


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Regular Visitor

Re: Unused promotional card expired

It is a promotional card for $400 that I received when starting with Comcast as a new customer

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Official Employee

Re: Unused promotional card expired

Thanks for the clarification! This is absolutely something we can help you with.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Regular Visitor

Re: Unused promotional card expired

Done!

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New Poster

Re: Unused promotional card expired

I also have an expired promotional card that expired on 7/19 that was never used. 

Can I have this replaced? 

 

thank you! 

 

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New Poster

Re: Unused promotional card expired

I have the same problem.  I did click on your name but could not find the option to message someone.

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Expert

Re: Unused promotional card expired


@Lagenhouse wrote:

I have the same problem.  I did click on your name but could not find the option to message someone.


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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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