We have experienced regular internet drops for over three months since Hurricane Irma. Last Week your customer service rep said it was due to my modem. I purchased a new modem and again experienced internet drops. I called back, and asked to speak with a manager. Your rep sent the service tech you asked about. The tech said that there is damaged equipment outside my unit effecting multiple connections. He acknowledged that Comcast knew about this but has yet to make necessary repairs. I SHOULD NOT HAVE BEEN TOLD MY MODEM WAS BAD, REQUIRING THAT I REPLACE IT. IT WAS A PERFECTLY WORKING MODEM!!!!!