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Unserviceable Address

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New Poster

Unserviceable Address

Hi - we have been loyal comcast/xfinity customer's for the last 13 years.  We recently moved less than a mile from our current home and it says our address is unserviceable.  We went with Spectrum and it doesn't even come close to comparing to the options with Xfinity.  The neighborhoods all around us have Xfinity but my street does not.  How can we get Xfinity service added to the street or at least my address.  We would like to keep our service.

Thanks

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Diamond Problem Solver

Re: Unserviceable Address

A site survey would be required to determine serviceability. The construction team would then give you an answer one way or another and if any additional cost to you is involved. Escalated to an Official Employee to help you out

I am a Retired Official Comcast Employee
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Official Employee

Re: Unserviceable Address

Hello westfield123, it sounds like we need to get a tech out to see what's needed to bring services to your home. To get started on your serviceability request please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!