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Unsatisfied customer

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Unsatisfied customer

I am an essential worker having to work from home I was barely able to get back to work and now my service is down and then to come to find out I don't qualify for 60 day free service because I'm already an Xfinity customer I think that is unfair and should be overlooked in this time also my billing is incorrect I went from $150 narrow that down to under $60 a month doing the minimum internet and very very basic TV rides Unlimited in receive no channels.
Please have somebody contact me as soon as possible to get these issues resolved I am where your staff is currently low at this time and people are working from home however how are is she supposed to be corrected if I can't even speak to a live person?